01
A dedicated secretary who knows you
One named person learns your practice or business, your preferences and your patients, backed by a team for cover.
→ No re-explaining. Nothing falls through the cracks.
Virtual medical secretaries & outsourced admin · UK
Your admin, handled.
Your evenings, back.
Experienced secretaries and administrators who take the calls, clinic letters, diaries and invoicing off your desk, so you can focus on patients and growth. Fully GDPR-compliant, with no staff overheads and no long-term contract.
No long-term contract
GDPR-compliant & confidential
Pay only for the time you use
Tuesday, handled
by your Praxis Assist secretary
- Every call answered
Patient enquiries booked, urgent queries passed straight to you - Clinic letters typed & sent
Yesterday's dictations out to GPs and patients - Invoices raised & chased
Insurers, self-pay and corporate clients, all tracked - Tomorrow's diary confirmed
Reminders sent, so fewer no-shows
Admin hours left for you today
0
For over a decade, our secretaries have run the admin behind consultants, hospitals, small businesses and corporate offices across the UK.
The problem
You're brilliant at what you do. The admin around it is quietly costing you more than you think.
For doctors & private consultants
You trained for years to treat patients, not to type letters at 10pm. Sound familiar?
- Dictations pile up for days. GPs chase you for letters and patients wait for answers.
- Calls go unanswered while you're in clinic. New patients simply book with someone else.
- Insurer invoices sit unpaid because nobody has time to chase them.
- One secretary off sick and your whole private practice stalls.
- Evenings and weekends disappear into paperwork instead of family.
For small businesses & corporates
Your best people are stuck doing work that doesn't need them. Here's what that looks like.
- Invoices go out late, so cash comes in late and cash flow gets tight.
- Senior people do data entry, diaries and filing instead of the work you hired them for.
- A full-time hire means salary, National Insurance, pension, holiday, a desk and training.
- Inboxes and calendars run your day instead of the other way round.
- When one person is away, nothing moves until they're back.
The real cost
What is admin really costing you?
8 hrs
£150
Your time lost to admin, every year
£55,200
That's 46 full working days a year, before you count missed patients, late payments or burnout.
Based on 46 working weeks a year.
The solution
Your own back office, without hiring one.
Praxis Assist gives you an experienced secretary and admin team who slot into the way you already work. You stay in control. We do the doing.
02
Calls, emails & enquiries answered
Every call picked up in your name, warmly and professionally. Inboxes triaged, enquiries answered, only what matters is passed to you.
→ No lost patients, missed leads or unanswered clients.
03
Diary & appointment management
Clinic lists, meetings and bookings organised and confirmed, with reminders sent to patients and clients ahead of time.
→ Fuller clinics, fewer no-shows (DNAs), calmer weeks.
04
Medical transcription & documents
Dictations turned into accurate clinic letters, reports and documents, formatted the way you like and sent on your behalf.
→ Letters out fast. GPs, patients and clients kept in the loop.
05
Invoicing, billing & credit control
Invoices raised on time for insurers, self-pay patients and business clients, then tracked and politely chased until they're paid.
→ Healthier cash flow, with no awkward chasing from you.
Built so you can trust it completely
- GDPR-compliant, secure cloud systems
- Strict confidentiality on every file
- Holiday & sickness cover, short or long term
- Pay only for the time you use
- No payroll, no training, no long-term contract
Service 1 · For doctors
Virtual medical secretary services
For private consultants, GPs, clinics and private hospitals across the UK.
- Medical transcription & typing
- Clinic letters to GPs & patients
- Diary & clinic list management
- Patient calls & enquiries
- Patient records & files
- Insurer & self-pay invoicing
- Obtaining medical reports
- Appointment reminders
- Scanning notes & letters
- Incoming & outgoing post
Service 2 · For businesses
Outsourced admin services
For UK small businesses, professional firms and corporate teams.
- Invoicing & credit control
- Data entry & database upkeep
- Inbox & email management
- Diary & meeting management
- Call answering & reception
- Document production & formatting
- Typing & transcription
- Supplier & order admin
- Minute-taking
- Ad-hoc admin projects
How it works
Three easy steps. Zero commitment.
Getting help shouldn't feel like another job. Most of the setup is done by us.
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115 minutes
Book a free call
Tell us what's eating your week. No obligation and no sales pressure, just an honest chat about what we could take off your plate.
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2Done for you
Get a plan built around you
We agree the tasks and hours, set up secure access to your systems and introduce your dedicated secretary.
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3Cancel anytime
Hand it over
We get to work. Scale up, scale down or pause whenever you like. There's no long-term contract.
FAQs
Questions, answered.
Can't see yours? Ask us on a free call. We're happy to help, even if it's just advice.
Ask a questionEverything an in-house medical secretary would: answering patient calls, managing your diary and clinic lists, typing dictations into clinic letters, maintaining patient records, raising insurer and self-pay invoices and obtaining medical reports. The difference is that you only pay for the time you use.
Yes. We work in GDPR-compliant, secure cloud systems and treat every file with strict confidentiality. Our team has more than ten years of experience handling sensitive medical and corporate information.
No data is stored with us. We work securely inside your own systems, and you always own your data. We only work on it, on your instructions, under a written data processing agreement. When our work together ends, our access ends too.
You only pay for the hours you use, with no salary, National Insurance, pension, holiday pay or sick pay to cover. Pricing is based on actuals: the tasks you hand over and the hours they take. Book a free call and let's find out together what it would cost you.
No. There is no long-term fixed contract. You can scale up, scale down or pause whenever you need to.
We work inside the tools you already use, such as your practice management software, Google Workspace, Microsoft 365 and cloud dictation tools, so nothing changes for you, your patients or your clients.
Yes. We provide short-notice cover for holidays, sickness or maternity leave, short or long term, so your practice or business never stalls.
Yes. Our Business Admin Outsourcing service supports small businesses, professional firms and corporate teams across the UK with invoicing, credit control, data entry, inbox and diary management, document production and more.
As soon as you want. Once we have agreed your plan, we handle the setup, so getting started takes very little of your time.
Spend tomorrow on patients and growth, not paperwork.
Book a free 15-minute call. We'll show you exactly what we can take off your desk, and what it would cost. No obligation, no contract.